Overview

Merchandise may be returned to Swanson within 30 days, only with approval from our office. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an invoice or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

Restocking Fee

A 15% restocking fee will be assessed to all overstock and non-damaged returns

Refunds

For a refund, provide the following information:

  1. Invoice number
  2. Description of the damage/defect/missing items
  3. Your contact information and account number (if applicable)
  4. Photos of the damaged items and their packing materials sent to customerservice@swansoninc.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within 3-5 business days.

If a product was damaged by shipping, we need photos of the damaged product and the box it came in before a credit can be issued. Please send photos to customerservice@swansoninc.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Shipping Returns

To return your product, you should mail your product to:

Swanson Christian Products
Attn: Customer Returns
1200 Park Avenue
Murfreesboro, TN 37129

All returned merchandise must be in original pack quantities and resealable, with no added stickers.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Submit a Return Ticket

Submit Customer Service Issue here

Need help?

Contact us at customerservice@swansoninc.com for questions related to refunds and returns.