FAQ
Most frequent questions and answers
Please sign in if you can not see your wholesale/ministry prices.
If you are already a customer and need a login, please call 615-896-4114 or contact us online or by chat.
If you want to create a free account as a wholesaler or ministry, feel free to complete this short application!
Shipping rates are calculated using live rates from USPS and UPS. These rates are based on the package weight, dimensions, destination, and selected shipping service. Because rates are pulled directly from the carrier, shipping costs may vary depending on the size and weight of the items in your order.
You are welcome to register online by visiting the Online Registration Form.
You are also welcome to call us at 615-896-4114 for a sales representative to create your account and answer any questions.
Yes. Orders under $25.00 are subject to a $3.00 small order fee. This fee helps cover processing and handling costs for smaller orders.
Our newsletter is updated monthly with product and sale announcements!
Tennessee is an origin-based sales tax state. This means that retailers based in TN are required to collect sales tax based on tax rate at the address where the sale originates.
Other states are destination based and do not charge the sales tax.
If your order is marked as a dropship order, a $3.00 dropship fee will be added at checkout. This fee helps cover the additional handling required to process and ship the order directly to your customer.
Yes. Orders using 2nd Day Air shipping are subject to a $5.00 rush fee. This fee helps prioritize processing for expedited shipping orders.
Orders are typically processed and shipped on the next business day. Orders placed before 11:00 AM Central Time may be eligible to ship the same business day, depending on order volume, product availability, and carrier pickup times. Orders placed after 11:00 AM Central Time will generally ship the next business day.
Not always. Selecting 2nd Day Air means the shipment will use a faster shipping service once it leaves our facility. It does not guarantee same-day shipment. Orders placed after 11:00 AM Central Time will generally ship the next business day, even if 2nd Day Air is selected. For example, if an order is placed at 2:00 PM Central Time and 2nd Day Air is selected, the order will typically ship the next business day, and the 2-day transit time begins once the carrier receives the package.
Returns FAQ
Most frequent questions and answers
To request a refund, we must receive notice of vendor related issues within 90 days of receipt of the product.
For shipping damages or incorrectly shipped items, notice must be received within 30 days of receipt of the product.
For a refund, provide the following information:
- Invoice number
- Description of the damage/defect/missing items
- Your contact information and account number (if applicable)
- Photos of the damaged items and their packing materials sent to customerservice@swansoninc.com
If a product was damaged by shipping, we need photos of the damaged product and the box it came in before a credit can be issued. Please send photos to customersevice@swansoninc.com
Once photos of the damaged/defective products have been received, a credit can be issued. In the event of a returned item, you may receive a credit/refund, if the item is in resale condition.
We do have a restocking fee that may be applied unless you choose to pay shipping to return the item.
In certain cases, we will supply a return label as needed.
If the item is returned in resale condition, you may receive a credit/refund. You may be charged a restocking fee unless you choose to pay shipping to return the item.
Please call during office hours (8am – 4:30pm Central Time) so we can verify with customer service if the item can be returned. Additionally, you could fill out the form online here.