Quick Summary
- 30-day return window (approval required)
- 15% restocking fee on non-damaged returns
- Items must be unused and in original packaging
- Sale items cannot be returned
How to Return Items
Step 1: Get Approval First
Contact us at the form here or call 615-896-4114 within 30 days of purchase. Include:
- Invoice number
- Reason for return
- Photo of product if damaged
- Your contact info and account number (if applicable)
Step 2: Package Your Return
- Items must be unused and in original condition
- Keep original packaging and pack quantities
- Remove any added stickers
- Include your invoice or proof of purchase
Step 3: Ship to Us
Swanson Christian Products
Attn: Customer Returns
1200 Park Avenue, Suite A
Murfreesboro, TN 37129
We recommend trackable shipping for expensive items. Swanson is not responsible for lost return packages.
Refund Information
What You’ll Pay
- 15% restocking fee applies to all returns (except damaged items)
- You pay return shipping costs
Processing Time
- We’ll email you when your return is received and inspected
- Approved refunds are processed within 3-5 business days
- Credits are applied to your original payment method
Damaged Items
If your product arrived damaged, include photos of both the item and packaging in your customer service ticket here before returning.
What Cannot Be Returned
- Items purchased more than 30 days ago
- Sale or clearance items
- Used or altered products
- Items without original packaging
Need Help?
Call us: 615-896-4114 ext: 113
Questions? We’re here to help make your return as smooth as possible.