Shipping Information
Shipping FAQs
Most frequent shipping questions and answers
Shipping rates are calculated using live rates from USPS and UPS. These rates are based on the package weight, dimensions, destination, and selected shipping service. Because rates are pulled directly from the carrier, shipping costs may vary depending on the size and weight of the items in your order.
Yes. Orders under $25.00 are subject to a $3.00 small order fee. This fee helps cover processing and handling costs for smaller orders.
If your order is marked as a dropship order, a $3.00 dropship fee will be added at checkout. This fee helps cover the additional handling required to process and ship the order directly to your customer.
Yes. Orders using 2nd Day Air shipping are subject to a $5.00 rush fee. This fee helps prioritize processing for expedited shipping orders.
Orders are typically processed and shipped on the next business day. Orders placed before 11:00 AM Central Time may be eligible to ship the same business day, depending on order volume, product availability, and carrier pickup times. Orders placed after 11:00 AM Central Time will generally ship the next business day.
Not always. Selecting 2nd Day Air means the shipment will use a faster shipping service once it leaves our facility. It does not guarantee same-day shipment. Orders placed after 11:00 AM Central Time will generally ship the next business day, even if 2nd Day Air is selected. For example, if an order is placed at 2:00 PM Central Time and 2nd Day Air is selected, the order will typically ship the next business day, and the 2-day transit time begins once the carrier receives the package.
Shipping charges are calculated at checkout based on the information available at the time of purchase. If there is an issue with the shipping address, package size, carrier availability, or order details, we may contact you before processing the order.
The transportation company relieves Swanson Inc. of responsibility when the goods are picked up at our dock. What this means to you is that once the merchandise has been picked up by the carrier, Swanson Christian Products is no longer responsible for any damage that occurred during shipment.
In case of loss or damage in shipment it is the customer’s responsibility to file a claim with the carrier immediately, then contact Swanson’s Customer Service Department at (615) 896-4114 or by online ticket.